Effective Date: 01/01/2025
At Plastogo.com, we value your satisfaction. Please review our returns and refund policy carefully before making a purchase.
1. Custom Orders
- All custom orders are final.
- Once a custom design is approved and production begins, the order cannot be canceled, returned, or refunded.
- We are not responsible for errors in customer-submitted designs or specifications.
2. Standard Products (Non-Custom)
We accept returns on non-custom plastic bag products under the following conditions:
- Return request must be made within 14 days of delivery.
- Items must be unused, unopened, and in original condition.
- You must contact us before returning any product.
3. How to Request a Return
To initiate a return:
- Email us at customer@plastogo.com or call +1 (907) 349-3963 with your order details.
- We will provide instructions for return approval and return address.
- Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.
4. Refunds
- Approved refunds will be issued in cash only, as we currently accept cash payments only.
- Refunds for eligible items will be processed within 7 business days of receiving the returned product.
- You must provide proof of original payment or receipt for all refunds.
5. Damaged or Incorrect Items
If your item arrives damaged or the wrong item was delivered:
- Contact us within 48 hours of delivery.
- We will provide a replacement or issue a full refund upon verification.
- Please include photos of the damaged or incorrect item when contacting us.
6. Non-Returnable Items
The following are not eligible for return or refund:
- Custom-printed or personalized products
- Used or opened items
- Products returned without prior approval
7. Contact Us
For all return or refund inquiries:
Email: customer@plastogo.com
Phone: +1 (907) 349-3963